Privacy Policy

1. Data Controller

Ginger Tour Guide Ireland acts as the data controller for personal information collected through this website and concierge services. For any privacy queries or data rights requests, contact our Data Protection Office at privacy@gingertourguide.com.

2. Information We Collect

To deliver bespoke travel concierges, custom private itineraries, and seamless bookings, we collect:

• Booking Information: Full name, primary email address, phone number, and participant names.
• Account Details: Registered profile information, hashed security passwords, and preferences.
• Transaction & Payment Data: Processed via certified gateway partners. We do not store full credit card numbers on our servers.
• Technical Diagnostics: IP address, device telemetry, browser type, and essential session cookies.

3. Legal Basis for Processing

We process your personal information under the following legal grounds under EU Regulation 2016/679 (GDPR):

• Performance of Contract: Fulfilling tour reservations, issuing vouchers, and concierge support.
• Legal Obligation: Maintaining tax, accounting, and official regulatory records in Ireland.
• Explicit Consent: Sending promotional dispatches or newsletter updates (opt-in only).
• Legitimate Interest: Safeguarding against fraudulent activities and enhancing service quality.

4. Data Sharing & Third Parties

We strictly share minimal required data only with vetted service providers:

• Payment Gateways: PCI-DSS compliant payment providers for secure checkout transactions.
• Email Infrastructure: Secure servers for booking confirmations and concierge alerts.
• EU Cloud Hosting: Fully encrypted cloud storage located within European Union data centers.

5. Data Retention Period

We retain financial transaction and booking records for 6 years in accordance with Irish statutory tax law. Guest profile data not linked to active financial transactions is safely archived or deleted after 12 months of inactivity.

6. Your GDPR Rights

• Right of Access: Request a full transcript of all personal data held about you.
• Right to Erasure: Request deletion of personal data where legal obligations permit.
• Right to Rectification: Correct any inaccurate or outdated information on your file.
• Right to Object: Withdraw consent for marketing communications at any time.

7. Cookies & Tracking Technologies

We utilize essential cookies to keep your session secure. Non-essential analytical or marketing cookies are disabled by default until you grant permission. Review our full Cookie Policy for detailed management options.

8. Contact Data Protection Officer

If you have questions regarding this Privacy Policy or wish to exercise your data rights, contact our Data Protection Officer at privacy@gingertourguide.com.